Billing & Subscription Policy

This Billing and Subscription Policy explains how paid subscriptions, add-on products, renewals, cancellations, refunds, and overcharge handling work for StayPass Lite.

This policy applies together with the Terms of Service. If a specific checkout flow or promotion clearly discloses different conditions, that disclosure may apply to the relevant transaction.

The Business plan is billed at US$39 per month or US$420 per year (US$35 monthly equivalent, approximately 10% annual discount). All billing and settlement are processed in USD. VAT is included unless stated otherwise.

Add-on products such as room-pack upgrades display their own product name, price, billing cycle, and scope in the checkout flow.

Paid checkout, tax handling, invoices or receipts, refunds, and chargebacks may be processed through Creem.

New owner accounts receive a 30-day free trial within the included 10-room allowance without adding a payment method.

Trial access alone does not start paid billing automatically.

If the owner directly starts paid access, we clearly disclose the price, billing cycle, renewal structure, and cancellation timing in the signup or billing flow.

Monthly and annual subscriptions may renew automatically when recurring billing is selected.

Owners may cancel renewal through the service billing screen or another Creem management path we provide before the next billing date.

Monthly and annual subscriptions, including room-pack add-ons, remain available through the current billing period after cancellation is scheduled, and the next renewal is stopped.

Unless law requires otherwise, we do not provide day-based prorated refunds for a billing period that has already started.

Owners may request withdrawal or refunds where Korean consumer law gives that right.

Full or partial refunds may be available for approved reasons such as duplicate charges, billing errors, or a system error that prevented paid access from starting properly.

Even within 7 days of an initial paid charge, the refund amount may be limited where paid service has already started, paid features were actually used, or a legal exception to withdrawal applies.

After service has started, monthly and annual subscriptions, including room-pack add-ons, are generally handled as cancellation at the end of the current term without day-based prorated refunds.

For annual discount plans or room-pack add-ons, if we approve an exceptional partial refund, we may reflect already granted discounts, benefits, capacity, access, and actual use when calculating the refund amount.

If an overcharge is confirmed, we process the refund without undue delay.

If payment fails, the payment method expires, misuse is suspected, a chargeback occurs, or refund abuse is repeated, we may limit paid functionality or request additional verification.

If the owner initiates a chargeback without a valid basis and it causes loss to us or the payment provider, we may request an explanation and limit service use to the extent reasonably necessary.

Paid subscriptions and add-on products are generally activated immediately or within a few minutes after payment approval.

Activation may be delayed if the external payment network is delayed or if verification, fraud review, or manual review is required.

For refund and cancellation analysis, service start may be determined by the point at which paid entitlements or add-on rights became available in the owner’s account.

Billing, refund, receipt, and cancellation contact: [email protected]

We review billing complaints and disputes based on the transaction record, service status, applicable law, and this policy.

If a refund is legally required, we follow the refund timing and delay-compensation rules applicable under Korean e-commerce law.